1.1. Welcome to My Core Beauty. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our website or services.
2.1. My Core Beauty provides a range of services, including but not limited to:
Detailed descriptions of each service are available on our website.
3.1. Booking Methods: Appointments can be scheduled through our website, by phone, or in person at our salon.
3.2. Confirmation: All bookings are subject to availability and will be confirmed upon receipt.
3.3. Deposits: Certain services may require a deposit at the time of booking.
4.1. Pricing: All prices are subject to change at any time without prior notice.
4.2. Payment Methods: We accept various payment methods, including cash, credit/debit cards, and electronic transfers. Payment is due at the time of service unless otherwise agreed upon.
5.1. Notice Period: We require 24 hours’ notice for any cancellations or rescheduling of appointments.
5.2. Late Cancellations: Deposits paid may not be refundable if cancellation is not made 24 hours prior to the appointment.
5.3. Late Arrivals: We reserve the right to treat any arrivals more than 10 minutes late as a cancellation without notice.
5.4. Prepaid Sessions: For prepaid sessions, failure to cancel within the required time frame will result in the forfeiture of that appointment. For unpaid Laser Hair Removal service or consultation appointments, a charge of £25 will apply.
5.5. Treatwell Bookings:
At My Core Beauty, we work in partnership with Treatwell to offer our clients an easy and flexible booking experience. If you are booking an appointment via Treatwell, the following additional terms apply:
New Client Bookings:
Treatwell considers the following as new client bookings:
• First-time visitors, and
• Clients who have not visited the salon within the past 12 months.
For all new client bookings made via Treatwell:
Prepaid Bookings:
If your booking is prepaid through Treatwell, cancellations made less than 24 hours before your appointment may still incur a charge or be non-refundable, in line with Treatwell’s policies.
Returning Clients:
If you have visited us within the past 12 months and cancel your booking, no additional fees are charged when done appropriately.
Frequent Cancellations:
Clients who cancel frequently or fail to show up may be restricted from future bookings. Frequent cancellations may also affect our visibility on the Treatwell platform.
We kindly ask all clients to respect our time and booking terms. If you need to cancel or reschedule, please do so as early as possible.
6.1. Requirement: Sensitivity patch tests are required for all colouring, bleaching, and tinting services at least 48 hours in advance of the treatment.
7.1. Promotional Offers: All offers are subject to specific terms and conditions, which will be detailed at the time of promotion.
8.1. Services and Products: No refunds are provided on services and/or products. This does not affect your statutory rights.
9.1. Health and Safety: Clients are expected to disclose any relevant health information or conditions and adhere to salon rules and policies.
9.2. Behaviour: Respectful behaviour towards staff and other clients is mandatory.
10.1. Clients are responsible for informing My Core Beauty of any medical conditions, ongoing treatments, or health concerns prior to receiving any massage or body treatment.
This includes, but is not limited to:
• Lymphedema
• Cardiovascular conditions
• Cancer (past or present)
• Skin infections or open wounds
• Recent surgeries or injuries
• Autoimmune disorders
• Pregnancy
10.2. We reserve the right to decline treatment or request written medical consent (e.g. a GP or consultant letter) where we believe massage may pose a health risk or is contraindicated. This is for your safety and wellbeing, and to ensure all treatments are appropriate and beneficial.
10.3. By booking a massage or body treatment with My Core Beauty, you confirm that you have disclosed any relevant health conditions and are medically fit to receive the service.
11.1. Data Collection: We collect and store personal information necessary for the provision of our services, including contact details and relevant health information.
11.2. Usage: By using our services, you consent to the collection, storage, and usage of your personal information as outlined in our privacy policy.
12.1. Limitation of Liability: My Core Beauty will not be held liable for any damages, injuries, losses, or claims arising from the use of our services, unless caused by our gross negligence or wilful misconduct.
12.2. Assumption of Risks: Clients understand and acknowledge that certain services may carry inherent risks. By utilising these services, clients assume all associated risks and release My Core Beauty from any liability for such risks.
13.1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
13.2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14.1. My Core Beauty reserves the right to modify or update these terms and conditions at any time. Updated versions will be posted on the website, and clients will be deemed to have accepted the modifications by continuing to use our services.
15.1. For any queries or concerns regarding these terms and conditions, please contact us at:
My Core Beauty
14 The Broadway, Joel Street, Northwood Hills, HA6 1PF
Email: info@mycorebeauty.com
Phone: 01923 939 193
By booking an appointment or purchasing products from My Core Beauty, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.
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Or Call Us on 01923 939 193 or 07471 152 518
